Provides advanced troubleshooting and technical support for networks, servers, workstations, printers, mobile devices, software applications, and peripheral equipment.
Assists with the design, implementation, maintenance, and support of IT infrastructure including servers, remote site hardware, wireless systems, security appliances, and cloud-based technologies.
Deploys, configures, maintains, and troubleshoots business applications, endpoints, databases, and application servers.
Monitors system health, backups, security tools, software updates, and patch management processes to maintain system performance, reliability, and security.
Reviews logs, alerts, and system monitoring tools to proactively identify and resolve issues.
Assists with implementation and support of IT projects, system upgrades, migrations, and infrastructure improvements.
Collaborates with vendors, third-party support providers, and internal departments to resolve technical issues and support organizational initiatives.
Supports employee onboarding and offboarding activities including account creation, permissions management, hardware setup, software deployment, and access provisioning.
Maintains and administers user accounts, file permissions, email access, VPN access, and related system administration tasks.
Assists with orientation and technical training for new employees and provides ongoing user education as needed.
Creates and maintains technical documentation, procedures, training materials, and knowledge base articles.
Provides escalation support and technical guidance to junior IT staff and Help Desk personnel.
Documents, tracks, prioritizes, and monitors IT incidents and service requests to ensure timely resolution and accountability.
Maintains hardware and software inventory records and assists with asset management activities.
Supports disaster recovery, business continuity, cybersecurity, and compliance-related initiatives.
Communicates technical information effectively to both technical and non-technical users.
Performs other related duties as assigned.
Qualifications:
Education/Experience:
A minimum of an Associate's Degree in Computer Science, Information Technology, or related field strongly preferred, and four years of professional experience supporting enterprise IT systems, hardware, and software; or
An equivalent combination of education and/or work experience will be considered.
Knowledge, Skills and Abilities:
Ability to multitask and prioritize in a fast-paced environment.
Strong troubleshooting and analytical skills.
Thorough knowledge of Windows servers, desktop operating systems, Microsoft 365 technologies, networking, and enterprise IT environments.
Knowledge of VPN, firewall, endpoint security, and backup technologies.
Ability to diagnose and resolve technical issues with a detail-oriented approach.
Ability to communicate technical information clearly to a variety of audiences.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.
Ability to maintain professionalism and provide excellent customer service when supporting users.
Effective time management and organizational skills.
Ability to learn and implement new technologies successfully.
Willingness and ability to work flexible hours as needed, including occasional evenings, weekends, or scheduled on-call support.
To learn more about Tandem Health and our benefits, please click the links below.
