Duties and Responsibilities:

Care Management/Education Duties:

• Embeds contraceptive care support, referrals, and linkages (contraceptive services) with participants and families, as appropriate.
• Supports women and men in creating reproductive health plans.
• Initiates discussions with health care delivery partners about access to culturally appropriate contraceptive care services and implementing effective contraceptive care and messages.
• Assesses systemic issues that negatively affect access to contraceptive care services.
• Facilitates community-based group or individual education at community venues to deliver information about contraceptive methods, resources and points of access.
• Uses an interdisciplinary team approach to address opportunities to plan and coordinate care; acts in a supportive capacity to other team members (i.e., medical assistants, office personnel and providers) in supporting patient and the treatment plan.
• Uses population data and attends high risk OB meetings to proactively identify patients to ensure continuity of care, especially those patients who are most at risk for poor outcomes.
• Develops, coordinates and facilitates programs that establish patient centered care in group environments such as Centering Pregnancy. Evaluates effectiveness of programs using data systems to document patient outcomes.
• Promotes mother, baby and family-centered maternity care as well as breastfeeding and parent-infant bonding for all pregnant women and their family members.
• Works collaboratively with members of the pediatric team to promote a family centered approach to care.
• Communicates with Pediatric and OB/GYN providers to improve lactation support for clients who elect to breastfeed.
• Actively participates in outreach events that provide information on the health center's women's and children's services.
• Helps to arrange contact with other resources needed to support the treatment plan.
• Integrates social and medical services.
• Identifies and utilizes cultural and community resources.
• Arranges group education sessions on topics such as breastfeeding, nutrition and prenatal care.
• Provides ongoing follow-up and support to assist patient retention in programs related to medical care, including, but not limited to, contacting patients in reference to missed appointments.
• Ensures open communication regarding patient status with providers and office staff.
• Provides training to other practice staff, as needed.
• Maintains an accurate database of services and contact information for resources.
• Understands the mission and values of the organization.
• Promotes a calm and effective work environment by maintaining appropriate emotional control and displaying appropriate behavior at all times.
• Participates with the Quality Assurance and Improvement team to develop and implements performance improvement strategies to meet/exceed quality of care expectations.
• Performs quality work within the primary care office setting consistent with evidence-based treatment guidelines and NCQA Patient Centered Medical Home Recognition Standards within deadlines with or without direct supervision.
• Shares best practices among all teams, serves as a medical home advocate, mentor and leads by example to support a positive work environment, and encourages other staff to do the same.
• Represents the practice in a positive manner to all patients and all applicable external clients.
• Brings issues to the appropriate manager(s) in a timely manner for resolution.
• Maintains licensure and any additional educational requirements for special programs.
• Attends required training.

Routine Nursing Duties:

• Performs a variety of direct and indirect patient care activities under the supervision of the Clinical Manager or Provider.
• Administers skilled nursing care to patients according to their physical and emotional needs and in accordance with the medical plan of care to include assessing, planning, implementing, and evaluating the care of all assigned patients as appropriate.
• Administers medications and monitors patients for adverse drug reactions.
• Assists in patient/family education for continuation of care.
• Assists Provider during examinations and treatments.
• Performs triage expectations as appropriate to specific populations.
• Collects specimens by proper procedure (urine, stool, wound, throat cultures, etc.).
• Assists patients to prepare for examinations or treatment.
• Responds to telephone call-backs as directed by the provider.
• Assists with precepting new clinical employees and student nurses.
• Performs other duties as assigned by supervisor.

Qualifications:

Education and Experience:

• Must be a registered nurse with a license in good standing in the state of South Carolina.
• A minimum of three (3) years nursing experience required.
• Prefer previous experience in or knowledge of case management practices and principles on interpersonal intervention techniques.
• BLS certification required.
• IBCLC certification strongly preferred.

To learn more about Tandem Health and our benefits, please click the links below.

https://tandemhealthsc.e3applicants.com/about-us/benefits-trial

https://www.youtube.com/watch?v=STg1IbibH5g