Dental Patient Account Representative II
General Duties and Responsibilities:
- Demonstrates superior customer service skills, including but not limited to;
o Interacts with all internal and external customers in a caring and respectful manner.
o Answers telephone, responds to messages/inquiries and routes calls in a timely and polite manner.
o Communicates with patients and their families in a courteous, professional, cooperative manner both in-person and over the telephone.
- Responds to patient requests for sliding fee applications, by appointment or walk-ins.
- Provides oversight of all document scanning/attaching.Assists, delegates and distributes any backlog of scans to the appropriate team members, and informs Dental Practice Manager if task is not completed in a timely manner.
- Provides oversight of front office/billing voicemails, and ensures telephones are answered efficiently, that voicemails are checked and calls returned in a timely fashion. Informs Dental Practice Administrator if task is not completed in a timely manner.
- Schedules patient appointments in accordance with practice guidelines and templates.
- Works in conjunction with the Dental Insurance and Billing Coordinator and Tandem Finance Department to process all patient refunds in accordance with organizational financial policies.
- Serves as back up to PARs during staff absences and/or during high volume patient flow.
- Participates in orientation/training of new team members as requested by supervisor.
- Assists in providing process improvement reports for improving quality of patient care.
- Assists in orientation/training of new team members as requested by supervisor.
- Completes financial audits as appropriate.
- Cross-trains and works in other areas, as applicable.
- Performs other duties as assigned.
Qualifications:
- High School Diploma or equivalent required.
- 2 to 3 years dental/medical office experience required.
- Bilingual desired but not required.
To learn more about Tandem Health and our benefits, please click the links below.
https://tandemhealthsc.e3applicants.com/about-us/benefits-trial